Terms of Service

Understand your rights and responsibilities while using MedPro Billing and Practice Solutions services.

Welcome to the MedPro Billing & Practice Solutions website (the "Website"). These Terms of Service ("Terms") govern your access to and use of the Website and the services offered by MedPro Billing & Practice Solutions ("Company," "we," "us," or "our").

This agreement is between you ("User" or "you") and MedPro Billing & Practice Solutions and its affiliated companies (collectively, "MedPro", "Company", "we", "us", or "our").

Introduction

The Website provides services including Medical Billing, Credentialing & Enrollment, and Consulting ("Company Services"), along with valuable content for both the general public and clients. This content includes blog posts, articles, and FAQs about medical billing and practice management, along with secure access to account management via the client portal.

By accessing or using the Service, you agree to be bound by these Terms. These Terms also incorporate any supplemental terms and conditions or documents posted on the Website.

Please read these Terms carefully before accessing or using the Service. If you disagree with any part of these Terms, then you may not access or use the Service.

Acceptance of Terms

By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and any other terms incorporated by reference. Your continued use of the Website signifies your acceptance of any changes to these Terms.

Website Usage

You agree to use the website & service lawfully and responsibly. You agree not to use the Service:

• In a way that violates any applicable law or regulation.

• For any unlawful or unauthorized purpose.

• To infringe on or violate the rights of any other person or entity.

• To interfere with or disrupt the Service or any servers or networks connected to the Service.

• To transmit any viruses, malware, or other harmful code through the Service.

• To impersonate any person or entity, or to falsely state or otherwise misrepresent your affiliation with a person or entity.

User Responsibilities

• Users must maintain the confidentiality of their account information and are responsible for all activities under their account.

• Users must comply with applicable laws and regulations while using the Website.

• Users may not engage in unauthorized access or use of the Website, including attempts to breach security or interfere with the Website's operation.

Prohibited Actions

You are prohibited from using the Service for any of the following purposes:

• Unauthorized access to the website's systems, data, or information is prohibited.

• Avoid any actions that disrupt the website's operation or the experience of other users.

• Do not introduce harmful materials or viruses to the website.

• The website must not be used for fraudulent, criminal, or unlawful activities.

• Sharing, distributing, or selling information obtained from the website without consent is forbidden.

• Do not collect or harvest the personal information of others without their consent.

• Accessing or attempting to access unauthorized accounts or areas of the service is not allowed.

• Any activity that could disable, overburden, or harm the service or its connected servers and networks is prohibited.

• Using the service for marketing or commercial purposes requires our express written consent.

Text Messaging (SMS)

By contacting MedPro Billing & Practice Solutions ("MedPro") via SMS text message, you agree to receive marketing and informational text messages from us. You can unsubscribe at any time by replying "STOP" to any SMS message you receive from us.

• Security: We prioritize your privacy and security. Please do not share any personal information (PII) or protected health information (PHI) via text message.

• Opt-Out and Opt-In: You can opt back in to receive text messages by replying "UNSTOP" to a previous message.

• Contact Us: For further assistance or questions regarding our SMS program, please reach out to MedPro Billing & Practice Solutions at info@medpromedicalbilling.com.

Virginia, Trust, Compliance, and Registration (10DLC): MedPro complies with all applicable federal and state laws and regulations regarding SMS communication, including the Virginia Consumer Protection Act and the Federal Telephone Consumer Protection Act (TCPA). We utilize a registered 10DLC (10-digit long code) phone number for all SMS communication to ensure transparency and trust.

Third-Party Websites and Content

Our Website may contain links to third-party websites or display content provided by third parties. These links and content are provided solely for your convenience and do not imply an endorsement by MedPro Billing & Practice Solutions of the third party, their content, or their services. We do not control and are not responsible for, the content, privacy policies, or practices of these third-party websites.

What is Third-Party Website Content?

Third-party website content refers to any material—such as articles, videos, images, or services—available on external websites linked to our Website. This content is created and maintained by independent entities that are not directly affiliated with MedPro Billing & Practice Solutions. It provides additional resources or information that may be useful to our users, but we neither monitor nor have control over these external sites. Users should exercise caution and review the privacy policies and terms of use of these third-party websites, as MedPro assumes no responsibility for their content or practices.

You may access such linked content at your own risk, and we encourage you to review the terms and conditions of any third-party site you visit. MedPro Billing & Practice Solutions disclaims all liability arising from your use of any third-party website or content.

Data Security

We take the security of your data seriously. We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures may include:

• Encryption: We use encryption technologies to protect sensitive data, such as credit card information and personal health information.

• Secure Data Storage: We store your data on secure servers with access controls and firewalls.

• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.

• Data Retention: We retain your data only as long as necessary to fulfill the purposes for which it was collected.

Please be aware that no security system is perfect, and we cannot guarantee the absolute security of your information.

HIPAA Compliance

MedPro Billing & Practice Solutions is committed to ensuring all operations meet Health Insurance Portability and Accountability Act (HIPAA) compliance standards. The protection of patient health information (PHI) is of utmost importance, and we implement appropriate administrative, physical, and technical safeguards to protect the integrity and confidentiality of all PHI.

Responsibilities of Users

• Confidentiality of PHI: Users must observe all confidentiality measures required by HIPAA when accessing, handling, or transmitting PHI through our Services.

• Access to PHI: Only authorized users with a legitimate purpose may access PHI. Users are responsible for ensuring their access does not breach the confidentiality of patient information.

• User Authentication: Users must maintain the security of their login credentials. Any unauthorized access must be reported immediately to MedPro Billing & Practice Solutions.

• Data Transmission: Users are required to use secure methods when transmitting PHI and must comply with all encryption requirements stipulated by MedPro and HIPAA guidelines.

Prohibited Actions

• Unauthorized Disclosure: Sharing, distributing, or mishandling PHI without authorization from the patient or MedPro Billing & Practice Solutions is strictly prohibited.

• Data Breaches: Initiating or contributing to any activity that could lead to a data breach involving PHI is prohibited.

• Copying or Alteration: Users are not permitted to copy, alter, or reproduce any PHI for unauthorized purposes.

MedPro's Responsibilities

• Safeguards: MedPro Billing & Practice Solutions will implement and maintain industry-standard safeguards to protect PHI, ensuring compliance with all HIPAA requirements.

• Breach Notification: In the event of a breach involving PHI, MedPro will notify affected individuals and comply with HIPAA breach notification regulations.

• Training and Awareness: MedPro will provide necessary HIPAA training to ensure that employees and users are aware of compliance obligations and the importance of protecting PHI.

We are committed to safeguarding patient information and ensuring compliance with all applicable regulations.

Corrections

Occasionally, there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to service descriptions, pricing, availability, and various other information. MedPro Billing & Practice Solutions reserves the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time, without prior notice.

We strive to provide accurate and up-to-date information on the Website and reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time, without prior notice.

Intellectual Property

All content and services on the Website are protected by copyright, trademark, and other intellectual property laws. Users are granted a limited, non-exclusive license to access and use the content for personal, non-commercial purposes. Users may not exploit or distribute the content without permission from the Company.

Privacy Policy

MedPro respects your privacy. Please review our Privacy Policy which explains how we collect, use, and disclose your personal information.

Disclaimer of Warranties

By using the Website and its services, you acknowledge and agree that the service is provided to you "as is" and "as available" without any warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, or course of performance. MedPro Billing & Practice Solutions does not warrant that the service will be uninterrupted, error-free, virus-free, or secure. Furthermore, MedPro does not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You acknowledge that any reliance on the information or services provided on this website is at your own risk.

Limitation of Liability

The Company, along with its directors, employees, and agents, shall not be held accountable for any direct, indirect, incidental, consequential, or punitive damages resulting from your use of the Website or Company Services. The Company's liability is restricted to the amount you paid for the services during the three months preceding the claim.

In no event shall the company or its directors, employees, or agents be liable to you or any third party for any damages, including direct, indirect, consequential, exemplary, incidental, special, or punitive damages, such as lost profits, lost revenue, or data loss, arising from your use of the website or company services, even if the company has been made aware of the possibility of such damages. Regardless of any contrary provisions herein, the company’s liability to you for any reason and in any form of action will always be limited to the amount, if any, you paid the company for services in the three months before any claim arose.

Certain state laws may not allow limitations on implied warranties or the exclusion or limitation of certain damages. If such laws apply to you, some or all of the disclaimers or limitations may not apply, and you may have additional rights.

If you are a California resident, you waive California Civil Code section 1542, which states: "a general release does not extend to claims that the creditor does not know or suspect to exist in their favor at the time of executing the release, which if known by them would have materially affected their settlement with the debtor."

User's Agreement to Indemnify

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents, from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or in connection with your use of the Services or your violation of these Terms of Service. This includes any claims arising from content you submit or post, or any actions you take on the Service.

The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to this indemnification. You agree to cooperate fully with the Company in asserting any available defenses.

The Company will use reasonable efforts to notify you of any such claim, action, or proceeding.

Jurisdiction and Governing Laws

These Terms shall be governed by and construed under the laws of the Commonwealth of Virginia, without regard to its conflict of laws principles. You agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Suffolk, VA, and you hereby irrevocably consent to the exclusive jurisdiction and venue of such courts.

Dispute Resolution

Any disputes from using the Website will be settled through binding arbitration in Virginia, following the American Arbitration Association's rules. This arbitration will be confidential and conducted individually. You and the Company agree that arbitration will be limited to the dispute between you and the Company alone. To the fullest extent allowed by law: (1) no arbitration will be combined with others; (2) there is no right or authority for disputes to be arbitrated on a class-action basis or use class-action procedures; and (3) there is no right or authority for disputes to be brought in a representative capacity on behalf of the public or other individuals.

Dispute Between Users

In the event of a dispute between users of the Website, or between users and a third party, you acknowledge and agree that the Company is not obligated to intervene. Should you find yourself in a disagreement with one or more other users, you hereby release the Company, along with its officers, employees, agents, and successors, from any claims, demands, or damages (both actual and consequential), of any kind or nature, whether known or unknown, suspected or unsuspected, disclosed or undisclosed, arising from or related to such disputes and/or the Company's Services.

User Agreement

By using the Website, you agree to these Terms, acknowledging your rights to access, correct, or delete personal data, and understanding the extent of the Company's liability.

Modifications

The Company reserves the right to modify these Terms at any time. Changes will be posted on this page, and your continued use of the Website constitutes acceptance of those changes.

For questions or additional information, please contact us at info@medpromedicalbilling.com.