Privacy Policy

Protecting Your Information and Privacy

Last Updated: 3/2/25

MedPro Healthcare Partners LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or otherwise interact with us. This policy is designed to comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website and services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

We have adopted this Privacy Policy, which determines how we are processing the information collected by MedPro Billing, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using the MedPro Billing website.

We take care of your data and undertake to guarantee its confidentiality and security.

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, as much as it is necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling out a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@medpromedicalbilling.com.

Information We Collect

We collect various types of information in order to provide and improve our services to you. The categories of personal data we may collect include:

• Personal Identification Information: Name, email address, phone number.

• Financial Information: Credit card details and other financial data necessary to process payments.

• Technical Data: IP address, browser type, and operating system.

• Usage Data: Information about how you use our Site and services.

We may also collect additional information that you voluntarily provide to us when you interact with our website or services.

Purpose of Data Collection

We use the information we collect for the following purposes:

• Marketing: To send you promotional materials and newsletters that may be of interest to you.

• Service Delivery: To process your payments and manage your account.

• Improvement of Services: To analyze usage patterns and improve our services.

• Customer Support: To respond to your inquiries and provide customer support.

Sharing Your Information

We may share your personal data with third parties in the following circumstances:

• Service Providers: We may employ third-party companies and individuals to facilitate our services ("Service Providers"), such as Moxie, Zoho Workplace, WordPress, Wave Financials, Stripe Inc, PayPal, and Google Analytics. These Service Providers have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

• Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.

Your rights

If you are a US resident, you have the following rights related to your data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights about automated decision-making and profiling.

If you like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information to fulfill the contracts we might have with you (for example, if you place an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Data Security & Retention

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Legal Disclosure

We will disclose any information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

California Consumer Privacy Act (CCPA) Compliance

If you are a California resident, you have the following rights under the CCPA:

• Right to Know: You have the right to request that we disclose to you the personal information we collect, use, disclose, and sell.

• Right to Delete: You have the right to request that we delete any personal information we have collected from you.

• Right to Opt-Out: You have the right to opt-out of the sale of your personal information.

To exercise your rights under the CCPA, please contact us using the information provided below.

Personal Information Protection and Electronic Documents Act (PIPEDA) Compliance

If you are a resident of Canada, you have the right to access your personal information and request corrections. You also have the right to withdraw your consent for the collection, use, or disclosure of your personal information.

Legal Basis for Processing Personal Data (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal data depends on the information we collect and the context in which we collect it. We may process your personal data because:

• We need to perform a contract with you.

• You have given us permission to do so.

• The processing is in our legitimate interests and it is not overridden by your rights.

• To comply with the law.

Your Rights Under GDPR

If you are a resident of the EEA, you have certain data protection rights. MedPro Healthcare Partners LLC aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. You have the following rights:

• The right to access: You have the right to request copies of your personal data.

• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

• The right to withdraw consent: You also have the right to withdraw your consent at any time where MedPro Healthcare Partners LLC relied on your consent to process your personal information.

To exercise these rights, please contact us using the contact information provided below.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Contact Information

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@medpromedicalbilling.com.

Changes to This Privacy Policy: We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

By using our Site, you consent to our Privacy Policy and agree to its terms.